1. Who we are
White Secret operates white-secret.com and provides product information, product-verification guidance and brand support. Contact us at support@white-secret.com.
2. Information we may receive
This static website does not create customer accounts or run a direct checkout. We may receive information when you contact us, including your name, email address, message, product photos, batch or lot details and proof of purchase. Our hosting provider may also process standard security logs such as IP address, browser, device type, requested page and timestamp.
3. How we use information
- Respond to product, support and business enquiries.
- Help assess authenticity questions or seller-related concerns.
- Protect the website from abuse and investigate security incidents.
- Understand and improve site performance if privacy-respecting analytics are enabled.
4. Cookies and analytics
The website does not require advertising cookies for its core functions. If analytics or Meta measurement tools are added later, this policy and the site's consent controls must be updated before non-essential tracking begins. You can also manage cookies through your browser.
5. Sharing information
We do not sell personal information. Limited information may be shared with hosting, security, email or authorised seller providers when needed to answer your request, provide the service, prevent fraud or comply with law.
6. Retention and security
Information is kept only as long as reasonably needed for support, security, legal or operational purposes. We use reasonable technical and organisational safeguards, but no online transmission or storage system can be guaranteed completely secure.
7. Your choices
You may ask to access, correct or delete personal information you submitted, subject to legal and operational limits. Email support@white-secret.com with enough detail to identify your request.
8. International processing
Because customers and service providers may be in different countries, information may be processed outside your country. Where required by applicable law, appropriate safeguards will be used.
9. Updates
We may revise this policy as the website or legal requirements change. The current version and effective date will remain available at this URL.
10. Contact
Privacy and support: support@white-secret.com
Business enquiries: sales@white-secret.com